We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
Verification Processing Shipping Delivery
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.
SHEIN has international warehouses based in Asia, America, Europe and the Middle East. Our team ensures your order is being processed as quickly as possible. Your order will dispatch from the nearest warehouse when possible, although the majority of stock is located in China so you may receive different packages for the same order. Customers will receive orders via our UK courier partners and do NOT need to deal with any custom affairs. See below for expected delivery times. Please also be aware that next day delivery is NOT currently available for UK customers.
|United Kingdom||FREE for orders over GBP£35 otherwise GBP£4||7-10 days||FREE for orders over GBP£100 otherwise GBP£12||3-7 days|
|Ireland||FREE for orders over GBP£35 otherwise GBP£4||8-18 days||Express shipping to Irland currently unavailable.||N/A|
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
* Please allow at least up to 24 business hours (excluding weekends, holidays, and sale days) to process and ship your order!
* Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
Your tracking number and the express company website link will be given in about 3-5 business days by email after we received your payment.
If you choose the free tracked shipping purchase option, your parcel will be directly delivered your home only one time or it will be sent to your local post office then you need to take your tracking number and your personal ID to collect your items.We will inform you immediately once your parcel has been sent out.
Log in to your account and confirm receipt to collect bonus point rewards. (Learn more about Bonus Points).
Register & Get
on Your First Order
on Orders over £35
Not in the UK? Visit SHEIN International Site