Here are the answers to the questions asked frequently. If none of them answers your question, please feel free to contact our customer service. SHEIN will stay by your side and believe we will overcome the current difficulties.

  • Can I place an order on SHEIN?
Yes, you can! We are operating business as usual. Please feel free to place orders at any time.

  • Can I get my package delivered on time? 
Yes. Our delivery services will not be affected and your package will arrive on time. 

  • Returns Updates:
We have extended our free return length to 60 days ( was 45 days), so take it easy. After you receive the package, feel free to return or exchange your items.

What did SHEIN do to help the community?
  • Charity & Donation
Should you have more questions or concerns, please don't hesitate to contact us via Live Chat or our Help Centre. We will do our best to respond ASAP.