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  • FAQ
  • Shipping & Return Policy

What is "On-Time Delivery Guarantee"?

The On-Time Delivery Guarantee is SHEIN's commitment to ensuring our customers' logistics rights. Under this guarantee, you will receive 500 SHEIN Points if your order is not delivered by the latest delivery date provided to you, except in cases of delays beyond our responsibility.

This service is completely free and applies to Express Shipping options , including orders that qualify for free shipping. To enjoy this benefit, you must select the "On-Time Delivery" option at checkout.

For more details about this service, please click here to see more.


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